Frequently Asked Questions
Answers to what customers call about most: ordering, shipping, payment, pickup and custom work. Can't find what you need? Contact us and we'll help.
Ordering 8 questions
Does Arizona Bag sell to the public, or only to businesses?
Does Arizona Bag sell to the public, or only to businesses?
Yes, Arizona Bag serves businesses, contractors, growers, and other trade customers, and you don't need a business license to purchase from us.
Do I need an account to order from Arizona Bag?
Do I need an account to order from Arizona Bag?
No. You can order without one.
I have an account with Arizona Bag. Does that change anything when I order online?
I have an account with Arizona Bag. Does that change anything when I order online?
Online orders are paid by card at checkout at our standard prices. To order on your account terms or at your agreed pricing, call us at 602-272-1333 or come to the counter, the same as always. When you request a quote there's a box to tell us you have an account, and we'll pick it up from there.
Is there a minimum order at Arizona Bag?
Is there a minimum order at Arizona Bag?
No, except for local delivery, which starts at $250.
Can I place an Arizona Bag order by phone?
Can I place an Arizona Bag order by phone?
Yes. Call 602-272-1333 or 800-270-2247, Monday to Friday, 7:00am to 4:00pm. You can also order at the counter.
Why do some items say Request a Quote instead of Add to Cart?
Why do some items say Request a Quote instead of Add to Cart?
Because they ship by freight rather than parcel. Freight cost depends on the destination and what else is on the truck, so we price it individually rather than guessing.
What happens if an item is out of stock?
What happens if an item is out of stock?
If something you need isn't in stock, call us. We can tell you when it's due and whether there's an alternative.
Can I change or cancel an Arizona Bag order after placing it?
Can I change or cancel an Arizona Bag order after placing it?
You can cancel any time before it ships, just call us. Cut-to-length fabric is the exception: once it's ordered and paid for we can't cancel it, because the cutting is already scheduled. If you need to change something rather than cancel, call us before it ships and we'll do what we can.
Shipping and delivery 11 questions
How much does Arizona Bag shipping cost?
How much does Arizona Bag shipping cost?
Shipping is based on the size and weight of your order and where it's going. You'll see the calculated rate, including a $3.00 handling charge per order, at checkout before you pay.
Does Arizona Bag ship outside Arizona?
Does Arizona Bag ship outside Arizona?
Yes.
Does Arizona Bag offer local delivery in Phoenix?
Does Arizona Bag offer local delivery in Phoenix?
Yes, on orders of $250 or more, for $10.
Which areas does Arizona Bag deliver to?
Which areas does Arizona Bag deliver to?
Within about 40 miles of our Buckeye Road counter, which covers most of the Phoenix metro area. Enter your address at checkout and the site will tell you whether delivery is available. If you’re just outside, give us a call.
Does Arizona Bag offer will-call pickup?
Does Arizona Bag offer will-call pickup?
Yes. Will call is open Monday to Friday, 7:00am to 4:00pm, at 2530 W. Buckeye Road, Phoenix.
Can I order online and pick up the same day?
Can I order online and pick up the same day?
Usually, yes. Orders are generally ready about two hours after you place them, and we'll email you when yours is waiting.
How soon will my will-call order be ready?
How soon will my will-call order be ready?
Usually about two hours.
How will I know when my order is ready to collect?
How will I know when my order is ready to collect?
We'll email you.
I need some items that ship and some that are quote-only. How does that work?
I need some items that ship and some that are quote-only. How does that work?
You can buy the shippable items online in the normal way. For anything marked Request a Quote, send us the details and we'll come back with a price — those go through separately because freight cost depends on the destination and the load.
Why has my whole order become pickup or local delivery only?
Why has my whole order become pickup or local delivery only?
Because something in your cart is a local-only item — it's too bulky or awkward to send by parcel carrier. When one of those is in an order, the whole order goes by pickup or local delivery rather than being split across two methods.
How do I track my Arizona Bag shipment?
How do I track my Arizona Bag shipment?
We’ll email you a tracking number as soon as your order ships. If you can’t find it, call us on 602-272-1333 and we’ll resend it.
Payment 5 questions
What payment methods does Arizona Bag accept online?
What payment methods does Arizona Bag accept online?
All major credit and debit cards.
Can I pay when I collect my order?
Can I pay when I collect my order?
Online orders are paid by card at checkout. If you'd rather pay at the counter, call us at 602-272-1333 and we'll set up the order for you to pay when you collect.
How do I pay for a quoted order?
How do I pay for a quoted order?
Get in touch and we'll take payment — call 602-272-1333 or reply to the quote.
Does Arizona Bag accept purchase orders?
Does Arizona Bag accept purchase orders?
Yes, from customers who have established credit terms with us. Call us to set that up.
I’m tax exempt. How does that work with an online order?
I’m tax exempt. How does that work with an online order?
Send us a completed Arizona TPT Form 5000 or 5000A and we'll review it. Once it's approved we can remove sales tax from your orders. We can't remove it at checkout before the form is on file, so get it to us ahead of your first order if you can.
Products 4 questions
How do I find what I need on the Arizona Bag site?
How do I find what I need on the Arizona Bag site?
Start with the category menu, or search. If you use a different name for something than we do, search should still find it — tell us if it doesn't.
Does Arizona Bag stock more than what's shown on the site?
Does Arizona Bag stock more than what's shown on the site?
Yes. The site doesn't show everything we carry, and we can often get items we don't stock at all. If you're looking for something and can't find it, ask. We like those questions.
Can Arizona Bag order something it doesn't stock?
Can Arizona Bag order something it doesn't stock?
Sometimes. Call or send us a quote request with what you're after and we'll tell you whether we can get it.
Does Arizona Bag make custom tarps and shade products?
Does Arizona Bag make custom tarps and shade products?
Yes. We fabricate shade and truck tarps to size. Send dimensions through the quote form.
Returns & Questions 3 questions
My Arizona Bag order arrived damaged. What do I do?
My Arizona Bag order arrived damaged. What do I do?
Call us on 602-272-1333 or 800-270-2247 within 24 hours of delivery. If your order arrives outside counter hours, email sales@arizonabag.com so your notice is on the record and we'll pick it up first thing. Take photos of the product, packaging and damage before you dispose of anything.
Can I return an Arizona Bag order?
Can I return an Arizona Bag order?
Yes, within 30 days of the date of purchase, on unused goods. You pay the return shipping and there's a 15% restocking fee. Cut fabric and custom-made items can't be returned.
Who do I contact about a problem with my order?
Who do I contact about a problem with my order?
Call 602-272-1333 or 800-270-2247, Monday to Friday, 7:00am to 4:00pm.
Visiting Arizona Bag 4 questions
Where is Arizona Bag Company located?
Where is Arizona Bag Company located?
2530 W. Buckeye Road, Phoenix, AZ 85009.
What are Arizona Bag's will-call hours?
What are Arizona Bag's will-call hours?
Monday to Friday, 7:00am to 4:00pm.
Can I shop at the Phoenix counter?
Can I shop at the Phoenix counter?
Yes. The counter is open Monday to Friday, 7:00am to 4:00pm, and you're welcome to buy there as well as collect an order you placed online.
How long has Arizona Bag Company been in business?
How long has Arizona Bag Company been in business?
Since 1946. Two families have owned the company in that time.
Still have questions?
Call the counter or send a note — a member of our team will get you the answer.
(602) 272-1333
(800) 270-2247
Mon–Fri · 7:00 AM – 4:00 PM
2530 W. Buckeye Rd.
Phoenix, AZ 85009